Planning a trip involves numerous considerations, but sometimes, unexpected changes can force you to rethink your travel plans. In such cases, understanding the airline's cancellation policy is crucial. Korean Air provides its passengers with a flexible cancellation policy to ensure a smooth experience when plans change. Here’s a detailed guide on how the Korean Air Cancellation Policy works.
Key Highlights of Korean Air Cancellation Policy
24-Hour Risk-Free Cancellation
Passengers who book their tickets through the official Korean Air website or app can cancel their reservations within 24 hours of booking for free, provided the departure date is at least 7 days away. This feature gives you the flexibility to change your mind without incurring any penalties.
Refundable vs. Non-Refundable Tickets
- Refundable Tickets: Passengers with refundable tickets are eligible for a full refund upon cancellation, subject to fare rules and terms.
- Non-Refundable Tickets: These tickets come with restrictions. Cancellation fees are typically deducted, and the remaining balance may be issued as travel credits for future use.
How to Cancel Your Korean Air Ticket
Online Cancellation
- Visit the Korean Air website or open their mobile app.
- Go to the "Manage My Trip" section.
- Enter your booking details, including the reservation number and passenger's last name.
- Select your booking and click on the "Cancel" option.
- Confirm your cancellation and save the confirmation email for reference.
Cancel via Customer Service
If you need assistance, you can contact Korean Air's customer service team at 1-860-516-6375. Their representatives will guide you through the cancellation process, explain the applicable fees, and assist with refunds.
Refund Policy
Eligibility for Refunds
Refund eligibility depends on your ticket type and timing of cancellation:
- Refundable tickets are eligible for a full refund minus any service fees.
- Non-refundable tickets may only qualify for travel credits after deducting cancellation fees.
Refund Processing Time
Refunds typically take 7–14 business days to process. Payments made through credit cards may reflect sooner depending on your bank's policies.
Cancellation Fees
- Domestic Flights: Cancellation fees for domestic flights are usually lower than those for international routes.
- International Flights: The fee varies depending on your destination, ticket class, and time of cancellation.
- No-Show Fee: If you fail to cancel your ticket and miss the flight, a significant penalty applies, and no refunds will be issued.
Special Conditions for Fee Waivers
- 24-Hour Grace Period: Cancellations made within 24 hours of booking are exempt from fees.
- Flight Disruptions: If Korean Air cancels or significantly delays your flight, you can request a full refund or opt for free rebooking.
- Medical Emergencies: In special circumstances, such as medical issues, the airline may waive cancellation fees with proper documentation.
Tips for Hassle-Free Cancellations
- Always review the fare rules associated with your ticket during booking.
- Take advantage of the 24-hour risk-free cancellation period.
- Contact customer service at 1-860-516-6375 for clarity on policies or to address unique situations.
- Retain your cancellation and refund confirmation emails for future reference.
Frequently Asked Questions (FAQs)
1. Can I cancel my Korean Air ticket within 24 hours of booking?
Yes, cancellations made within 24 hours of booking are fee-free, provided the departure is at least 7 days away.
2. How long does it take to receive a refund from Korean Air?
Refunds are typically processed within 7–14 business days, depending on your payment method.
3. Are cancellation fees applicable to all ticket types?
No, refundable tickets usually do not incur cancellation fees. Non-refundable tickets are subject to penalties based on fare rules.
4. What happens if Korean Air cancels my flight?
You can request a full refund or opt for free rebooking to a different flight.
5. Can I change my non-refundable ticket instead of canceling it?
Yes, Korean Air allows changes to non-refundable tickets, often for a fee. Contact customer service at 1-860-516-6375 for details.
