Hello, my name is Kunal and I am the Feedback & Guest Experience Analyst for Dubai Ticket Expert. After each dolphin and seal show, I collect the guest's thoughts on what they liked and what could have been improved, such as the seat comfort level, time of performance or sound and lighting. I take those guest opinions and share them with the team so we can work towards making the show better for guests in the future. It gives me a sense of purpose to know that guest ideas are shaping a better experience for the future.